At ePuffer, we are closely monitoring the COVID-19 situation and work tirelessly to serve the needs of smokers and vapers, as we all pull together to curtail this outbreak. In response to the virus and to ensure health and safety of our employees and customers, most employees are now working from home. We have temporarily limited on-site business operations, to essential staff, to ensure fulfillment and delivery of orders with minimal interruption.
Alert: ePuffer is following strategies and measures recommended by the CDC and Public Health Departments. Read more
The COVID-19 situation remains fluid and ePuffer is committed to helping customers manage through this difficult time. We will continue to monitor and follow federal, state and local health authorities instructions to protect our employees and serve our customers safely.
CEO, ePuffer Inc.
Updated Sales & Support operating hours: Mon-Fri: 10:00am - 4:00pm EST ( Excluding Federal Holidays).
Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. An auto-response message will be sent to you confirming the receipt of your support ticket.
Any support request sent after office hours or during the weekends will be answered on the next business day.
Contact By Mail:
909 3rd Ave. Suite 1314. New York, NY, 10150
TOLL FREE: 855-378-3337, New York: 718-374-6030, California: 323-500-4010, Florida: 305-290-3925
Contact Us from Overseas: +1 718-374-6030 | FAX: 1-866-464-3133
How to utilize our support ticket system: If this is the first time you are opening a ticket please click on "Open New Ticket" button and follow the instructions. Once you have submitted your ticket, an auto-response message will be sent to you confirming the receipt of your trouble ticket. You will also receive a link where you can track your ticket status, history and archives. Please reopen the same ticket on reply whenever you have any additional questions to avoid miscommunication and ensure prompt response. If you open new ticket instead of reopening the existing one it would not be assigned to the same agent. This may delay the answer as a ticket will be queued and answered in priority sequence. You should expect a response within 3-6 hours. Thank you!