I do love these ecigs, probably my favorite I've ever tried. I like that you can slowly reduce the nicotine % in each cartridge, it helps a lot when you're using these to quit smoking. They are very sleek looking - but this is not a good feature if you're as clumsy as I am! If you do buy these and are clumsy...be sure to hold on extra tight...they're smooth and slippery and both of mine slipped out of my hand right under my passenger seat, where they will remain forever.
06/28/2019, 07:49 AM
The thing I like most about epuffer goes way beyond their products. I've been using the epipe 629 for 4-5 years (and they're wonderful). They have been updated several times, improving the product each time. It's the way in which they connect with their customers that I like most. It's far superior to other companies. I have had many conversations over the years with Shawn and his team. They always listen carefully to feedback, both positive and negative, being sensitive to customer concerns. They actually listen and the results are improved products. I've never gotten that "shove it down my throat" attitude that you get from others who have the mindset of, "if you don't like it...go somewhere else." Thanks Shawn, to you and your team for always listening. For being honest, courteous, and responsive. You make me feel more like a partner than a customer. If you ever decide to produce automobiles, please let me know. I'll be first in line to buy one!
05/14/2019, 02:20 PM
Your customer service is the best there is!! On Friday 05.10. I was writing to you about a problem with a D-1800 Ecigar and yesterday 05.12.I received a package with a new D-1800 in it! That is one more good reason to buy from your company again and the fact that your Ecigars are very,very good.
Congratulation for an outstanding CS and excellent product!
Hans-Peter ( Senn )
04/14/2019, 03:53 PM
Have been using ePuffer products for over 4 years. High quality, reasonable price, outstanding customer service. Have been using both, Titan and Phantom. Durable, good battery life, coils last for up to two weeks. Have tried other brands, but came back to this one and stay with them.
12/31/2018, 02:12 PM
WOW! Unbelievable product. I have tried a lot of vapes to quit smoking, and I have smoked for DECADES! Epuffer Magnum Snaps are exactly like real cigarettes in throat hit, lung hit, and satisfaction. Thank you so much!
12/05/2018, 12:15 PM
I have been a regular customer for many years now. I thank you for your service.
My question today for you is as follows; Can you implement a reduction in prices for seniors on all of your products? This would be a good thing.
04/10/2018, 11:47 AM
The customer service for epuffer is absolutely amazing. I called them because I had incorrectly ordered the wrong strength of liquid, and asked if they could help me. They told me that they would send out the correct strength liquid at no charge. I was so impressed with their genuine interest in taking care of their customers.
03/15/2017, 04:41 PM
Just wanted to say thank you. There were so many places almost 3 years ago I could have gone to to break the habit of smoking and choosing where I get my vape from, each and every time i have an issue or a request, you guys are 2nd to NONE! I'm reminded that I couldn't have made a better choice what an Awesome company! Thanks for the ongoing great CSR
09/06/2016, 03:45 PM
The impressive response time and refreshingly empathetic and "more than I could ask for" response regarding my ticket is much appreciated. I have found it a rarity to locate any negative comments and/or reviews of ePuffer. I'm now beginning to understand why I have read such rave reviews about ePuffer's top rated products and customer service.
I truly am impressed. You have definitely laid the groundwork to ensure I'm a lifelong customer.
My sincere gratitude and appreciation for your responsive and "best in class" customer service.
09/01/2016, 04:18 PM
Dear E Puffer, many thanks for your quick response, advice and solution to my problem battery. All in all, fantastic product and fantastic customer service guarantees a loyal customer