Testimonials

I've been using epuffer for several years, and the quality of the products and service is consistently high compared to other brands I've tried. We vapers know how much trial and error goes into finding just the right combination to suit our needs, so it's a relief to have a go-to seller who doesn't let its customers down.

First I will say I’m happy with the products however there is never an excuse for getting something like shipping wrong. I ordered my items, paid for priority shipping and instead of going to Idaho it went to a state on the other side of the country. I would have been a little less unhappy about it if it wasn’t for the fact that I had to have it by mid week because I’m going out of town. I understand things go wrong but shipping is simple and basic and there’s no excuse to be shipping to the wrong address, especially for repeat customers. This order will be my last order.

Customer Service: Please accept our sincere apologies, we understand that this unfortunate shipping error may have caused frustration and disappointment. Thank you for bringing this to our attention and allowing us to correct our mistake.

5% Vape Juices would be awesome!!!

Customer Service: Thank you for your feedback. We considered it in the past, but since ePuffer products were originally created to reduce nicotine intake, we decided not to offer higher nicotine options for our products.

These e cigarettes are the best on the market.They are easy to use, convenient and discrete.No bad odours, no burns on clothing, rugs or furniture.Also dealing with customer service is always a pleasure!

I've used four so far. All but one were great... great flavor and lasted a couple of days each with moderate use. One was a dud and lasted only a few hours, but the company doesn't do refunds on disposable ecigs. Still, it beats sucking tar into my lungs.

Customer Service Reply: Sorry to hear one of the ecigs was faulty and thank you for reporting it. Since manufacturing defects/transportation damages are unfortunately possible, all our vapes come with a warranty. We will arrange a replacement, and if you experience any issue with our product in the future, please never hesitate to contact us at 1-855-378-3337 Mon-Thur 10AM-6PM | Fri 10AM-4PM EST or via Contact US section https://epuffer.com/contact-us/.

can no longer find e-pipes in stock. Very disappointed

Customer Service Reply: We are working on a new revised and improved edition of the 629X Pipe. To get on a notification list, please send us a message here https://epuffer.com/contact-us/ or call 1-855-378-3337 Mon-Thur 10AM-6PM | Fri 10AM-4PM EST.

Love my ecigs! The freedom they gave me is unbelievable! I would still be smoking if I had not started using them.

E-Puffer company & products are GREAT !!! I couldn't be happier with their service & products. Thanks so much !!!

Best ecig I ever used. It most replicates actual smoking. I quit cigarettes after 45 years thanks to Epuffer. I don't even miss tobacco cigs with these. My only complaint is when I want to order more SNAPS they're out of stock a lot. That tells me I'm in good company but it is frustrating.

Customer Service Reply: Thank you very much four your feedback. Despite our best efforts, difficulties with finding quality raw material suppliers are still affecting our production. If you have any questions regarding products availability or restocking, please do not hesitate to contact us 1-855-378-3337 Mon-Thur 10AM-6PM | Fri 10AM-4PM EST or via Contact Us section https://epuffer.com/contact-us/.

One of the Top of the Line Business, quick service, and mailing products, i have never been disappointed with anything i have ordered. One Happy Customer !! Thank-u for caring. Blessings.